Home Forums Hue Forum Location aware coming home

Viewing 9 posts - 31 through 39 (of 39 total)
  • Author
    Posts
  • James
    Post count: 0

    Same issue with the location aware not staying on. This should be an easy fix in the app!!!

    Jez
    Post count: 0

    Exactly the same location aware issue as others above. Unbelievable and unacceptable considering this is one of the features they are marketing right now.

    Looking at their website (2 Jan 2017 – link) it says “With geofencing technology, your lights can even welcome you home or switch off automatically when you leave your home”. Based on my experience and all other comments above this clearly isn’t working. I’m not a lawyer or expert but in Australia this seems to be deceptive and probably not allowed or grounds for a refund.

    I suggest you all log into the Play Store (or App Store) and provide your feedback on this issue too.

    Hardware is great, but the app is a serious letdown.

    PHILLIPS – IF YOU ARE READING THIS I AM VERY DISAPPOINTED AND WILL BE SHARING THIS EXPERIENCE WITH MY FRIENDS & COLLEAGUES.

    Gussy2017
    Post count: 0

    Using an S7 Edge as well. I thought it might be accessibility/permission thing but Hue does not show up in that list. To me, location awareness would be the most efficient way to manage lights on and off in the winter. I don’t ever get home from work at the same time. Would prevent lights coming on via routine on a night I come home late. I know I can always use the app to shut things off manually, but the whole point of spending all this money on the system was to avoid having to micromanage everything.

    David
    Post count: 0

    Same issue on OnePlus 3 running nougat and marshmallow before that.

    Any fix?! Issue seems to have been there for a year!

    Profile photo of Ian ButtersIan Butters
    Post count: 0

    I use an IFTTT.com applet for turning lights off when I leave my home, and turning them on when I return. Works perfectly.

    Greg
    Post count: 0

    I have the same issue with the location aware coming home function. I am using a Samsung Galaxy S7

    I purchased the Que because you advertised this feature, now a few hundred dollars later and it is not working.

    Please advise.

    Thank you

    Claire
    Post count: 0

    Just got a new phone galaxy s7. I had no problem with this feature in my old iPhone 5 but I can’t seem to turn on location aware with galaxy s7… I need this feature pleaseeeee

    Profile photo of sevsev
    Keymaster
    Post count: 73

    Here is some information that I was able to find on this issue, let me know if this works or not.

    “Please ensure location service is enabled on the phone itself. Please note: it may happen when entering the border of your geofence area, that at the same time your phone is switching between Wi-Fi and cellular data. The app doesn’t check and if there is a period when there is no connect, and the app sends the signal, then there will will be no second chance and it failed. If you have faked your location with a development tool(s) of your device, it may be that you need to restart your phone again to activate geofencing again.”

    David
    Post count: 0

    Nope does not work. Crazy how long this has been a problem

Viewing 9 posts - 31 through 39 (of 39 total)
Reply To: Location aware coming home
Your information: